Customer Support can answer questions and provide troubleshooting assistance for your Hiji® band device. If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see https://www.hijiband.com/returns-and-warranty.
An extended warranty called the Hiji® band Protection Plan is available for purchase with select Hiji® band products purchased in the United States from hijiband.com. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. For the full extended warranty policy, see https:// https://www.hijiband.com/returns-and-warranty/hijiband_protection_terms.pdf.
For countries that have products available through the hijiband.com store, purchases are covered by our return policy. You can return products purchased from Hiji® band for a refund within 45 days of shipment. At this time, we don’t offer exchanges. If you purchased your Hiji® band device or accessory elsewhere, contact the retailer to find out the return policy.
Customers in the United States can initiate a return with our return tool. Customers in other countries should contact Customer Support for help.
For our full return policy, see https://www.hijiband.com/returns-and-warranty.